Case Study: Professional Services Firm
"Alvarado Grant helped us navigate a major transition in our business model to address a significant shift in the size, nature, and sophistication of our client engagements. AG helped us implement new strategies and methodologies as well as foster relationships and talent to ensure we achieved our aggressive growth goals."
Challenge
Serving mid-size to global Fortune 500 clients, this expanding professional services company needed guidance to manage rapid growth while ensuring outstanding service and profitability. Key challenges included limited experience in the sale, delivery, and management of large, more sophisticated engagements in multiple countries.
Approach
Upgraded selling/delivery approach to meet requirements of large, complex projects
Created strategic selling process to identify key decision makers at multibillion-dollar companies
Established and navigated C-level relationships within target organizations
Coached internal team to enhance communication and conflict-resolution skills
Targeted and secured new talent with skills to support large, multi-national clients
Strengthened the culture of the organization to support optimism, collaboration, and performance
Introduced management reporting tools to better evaluate solution delivery and team performance
Outcome
In the first year following engagement, the client:
- Won five large strategic accounts
- Grew revenue by 30% and backlog by 50%
- Successfully deployed new strategic account planning methodology
- Enhanced service delivery and overall performance
- Strengthened collaboration of global Executive Team
Top 3 Global Engineering, Manufacturing & Distribution Company
Global Semiconductor Company
